Services and resources

Advanced Customer Service Certificate

The following courses are required to receive the Certificate of Advanced Customer Service.

Prerequisites

Curriculum
Course Number Course Title Credit Hours
Total 41
BUS106 Keyboarding/Skillbuilding 3
BUS112 Multicultural Issues in the American Workplace 5
BUS123 Word for Business [1] 5
either BUS124
or BUS125 		Excel for Business [1]
Access for Business [1] 		5
BUS131 Integrated Communications I 5
BUS140 Customer Relations 5
BUS169 Using Computers in Business I 5
BUS230 Business Communications 5
CWE110 Internship 3

Total credits for certificate: 41

[1] Suggestions

It is recommended that students complete BUS169 prior to enrolling in BUS123, BUS124, or BUS125.

The total credits specified are the minimum required to earn this degree or certificate.

Note: advanced placement testing, work experience, and transfer of credits may result in course waivers, credit transfer, and advanced placement.

Throughout this program of study the importance of a responsible and professional work ethic is stressed. Factors leading to such a work ethic are identified and discussed. Instruction is also provided in effective leadership and how it enhances the work environment. Input from this program's industrial advisory committee is essential to curriculum content pertaining to the work ethic and leadership as well as the technically oriented curriculum.

Effective Winter 2008
Certificate of Advanced Customer Service
547K / 52.0204