The following courses are required to receive the Certificate of Customer Service.
Prerequisites
- Accurate touch-typing ability of 25 WPM to enter the program
| Course Number | Course Title | Credit Hours |
|---|---|---|
| Total | 21 | |
| BUS106 | Keyboarding/Skillbuilding | 3 |
| BUS131 | Integrated Communications I | 5 |
| BUS140 | Customer Relations | 5 |
| BUS169 | Using Computers in Business I | 5 |
| CWE110 | Internship | 3 |
Total credits for certificate: 21
The total credits specified are the minimum required to earn this degree or certificate.
Note: advanced placement testing, work experience, and transfer of credits may result in course waivers, credit transfer, and advanced placement.
Throughout this program of study the importance of a responsible and professional work ethic is stressed. Factors leading to such a work ethic are identified and discussed. Instruction is also provided in effective leadership and how it enhances the work environment. Input from this program's industrial advisory committee is essential to curriculum content pertaining to the work ethic and leadership as well as the technically oriented curriculum.
Effective Winter 2008
Certificate of Customer Service
547J / 52.0207
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